Seven percent of NBN customers still have half the speed they pay for


"First of all, the numbers confirm a huge improvement compared to 2017, which is simply great," says Sims.

"And then you already had it [internet service provider] MyRepublic paying attention to the results and improving their performance. This monitoring does not allow anyone on your fingers. "

ACCC President Rod Sims.

ACCC President Rod Sims.Credit:Peter Braig

The Singapore-based internet company achieved poor results in the previous quarter – it appeared for the first time in the report – providing only 74.4 percent of the maximum speed of advertised downloads during periods of heavy traffic. In the last quarter, it was 82.1 percent.

This time, TPG led the packet, providing 88.4 percent of the maximum download speeds of its plans. It was followed by Aussie Broadband (85.8%), IiNet (84.8%), Optus (84%), Telstra (83.5%) and MyRepublic.

Sims says that although only a small number of tests have shown a speed of less than half the advertised maximum, then telecommunications should strive to consistently deliver at least 90 percent. If this is not possible, they should not advertise it, he says.

"The goal must be absolutely that everyone gets more than 90 percent of the maximum speed they have paid for." It can not be an unrealistic goal, "he says.

"You should get what was sold, and you should not have sold it, which can not be delivered."

The Measuring Broadband Australia program was initiated last year with complaints that online companies were selling NBN 50 Mb / s clients, under conditions where they knew that speeds of 50 Mb / s were virtually impossible to achieve.

Sims talks about the original report – focusing on the approaching maximum speed advertised – has forced internet service providers to introduce more controls and ensures that they will be very willing not to allow their performance to drop now if they consistently work better.

However, some data is not displayed. For example, Telstra has a fairly low position among Internet service providers, but has the disadvantage that it has a much wider reach and range of services.

Since last year, telco has also turned to customers who have sold a 50-Mb / s plan and can not reach similar speeds by offering a discount. The report shows that these connections are ineffective, even if the clients perform well, says Sims, and if you remove these connections from the data, Telstra will move to the second place.

Some internet service providers – including Dodo and Internode – are not included in the report, which makes it difficult to complete comparisons. This is because the data is based on broadband clients who volunteer to monitor their speed. Those interested in registering can register on the Measuring Broadband Australia website.

Sims says that customers who do not reach the speed they pay for should contact their ISP and if they do not get a good result, they should complain to the Telecommunications Ombudsman.

"We receive our data from this source and we want to know about it," he says.

Tim is the editor of the Fairfax technology department.


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