It turned out that some iPhone 11 screens stopped responding to touch due to a failure caused by the display module, so Apple announced a program that will replace the iPhone 11 for free with touch problems. The issue is known for the iPhone 11 manufactured from November 2019 to May 2020.
IPhone 11 Display Module Replacement Program for Touch Issues – Apple Support
On December 4, 2020, Apple announced its iPhone 11 display module replacement program for touch issues. Apple declares that “Apple or an Apple Authorized Service Provider will provide free repair service” for devices that qualify for the program on the problem iPhone 11.
To find out if your iPhone 11 is eligible for the programExchange program pageJust enter your serial number in the text box above.
To check your iPhone serial number, first open the Settings app and tap “General” → “About”. Then the “serial number” will be displayed in a red box at the top of the screen.
You must take your device to an “Apple Authorized Service Provider” or an “Apple Retail Store” to receive the Exchange Program. During this time, the actual inspection of the machine will be performed on Apple’s side and appears to be re-verified that the target terminal is the target of the program’s application.Before sending the iPhone 11 for repair, Apple will send it to iCloud or computer.Back up your iPhoneIt is recommended to keep it.
Additionally, Apple said, “If there is any damage that interferes with the repair, such as a cracked screen, it should be repaired first. In some cases, a separate repair fee may be charged. ” It is also written.
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