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Do not tell people that they are talking to a robot

In Vienna, the public can talk to Wienbot, chatbot, which leads to the desired service when there are ambiguities regarding e-administration and e-government. Sindre Wimberger, the conceptual father of WienBoty, says that the latter provides short and clear answers to clear questions. This is mainly the case of older citizens who try to write online or using a smartphone. "They can ask him how to get to a particular hospital in the afternoon," explains Wimberger, who is convinced that using this technology locally can compete with foreign companies.

Andreas Rath from Ondewo notes that there is a lot of hope in the public sector in virtual assistants. In Finland, such a chatbot assistant helps in tax settlements. But they also have problems with them. "Many bots are useless" – he warns. "But our platform understands human language – what a person really is talking about and what they are trying to achieve in a conversation," says Rath, adding that it is important to understand people.

Vienna with technology

Do people know that they are talking with artificial intelligence (chatbotom)? Rath says it's not always. And even if they know, there are extraordinary things, as they learned during the collection of data for learning natural language. On a sample of 500 people, they were told that they were talking with artificial intelligence and half with a person. In fact, everyone was talking to a man, but they did not know. The chatbot's developers wanted to know if it was better for people to first show up to talk to a non-person or not. The first group was extremely difficult to understand what she wanted. Objects and thoughts were not constructed. "On the other hand, the man did not know what they want from him. And if this man does not know how artificial intelligence is, "Rath said. In the second case they were more human. Therefore, "it's better not to say that it's a chatbot". The Austrian company is very successful in chatbot coaching. Finnish tax assistant is a Finnish language, one of the most difficult languages ​​in the world, taught in just eight weeks. They started with German, and "chatbot we also learned German dialects," says Rath. Currently, 18 different algorithms are tested in Russian, while Ukrainian and Slovenian are not tested yet.

In Vienna, the person is informed of the time when he can search for a new passport, when it expires, etc., Parents can apply for a kindergarten, report a migration to another address, order a parking card, etc.

They are also developing the Wien.at Live application, where you can find 400 free internet points, real-time information on public transport, potential crisis situations, urban and weather events. Thanks to the Mobility-Wiener Linien mobile application, the user can plan a route and buy a ticket. The route can be planned with all forms of mobility – on foot, public transport, taxis, bicycles – explains Ulrike Huemer. They did not even forget about older people. So in 140 apartments using the Internet of Things people measure pressure, control safety at home, sensors also detect whether a person is in need and the like.

Thanks to the application, citizens can also report urgent repairs to the city authorities. If there is a missing road sign or the hole is to be approached, the city is easy to take photos and provide information via the Sag & # 39; s Wien app. Since geolocation is also included in the latter, the competent authority immediately knows where to go. "Since we launched this service, we've received 300,000 reports, and we've terminated 97 percent of complaints last year," said Walter Palmetshofer of Urban Innovation Vienna.

Clicking on the cafe on the sidewalk

Vienna wants to have everything in common with geolocation in one place in 2022. If you want to organize a party on the street or set up a food kiosk, you can do it with just one click.
Photo of Fuerthner Christian, www.wien.gv.at

Matthias Griessenberger, creator of the Wien Gibt Raum application, says he wants to have Vienna in 2022 in one place, gathering everyone related to geolocation. "If you now see a car with a camera that goes around the city, do not worry, not Google. This is our car that records geolocation. We want to map space for different purposes. If you want to organize a party on the street, you can do it through the application. He will also be able to set up a kiosk with food or drink, a cafe on the sidewalk. And all with one click. We want to plan the city faster and better – he said. The whole system will be connected to all government offices and using artificial intelligence will be able to issue a permit within a few hours, because the system will know when the street is busy or when it is the least parked car and the like. Money is also needed for such a breakthrough.

Even if the startup company Alexandre Ebert Mostly AI, which solved the problem of large data, which is limited by the regulation on the protection of personal data, received one million euros of European money and a million euro of private capital, it is not comparable with American competition. It's almost nothing. In fact, European money is a big challenge. If Europe wants to accelerate its development in this area, it will have to change its strategy, Ebert said. Nevertheless, the company that has expanded to the other side of the Atlantic has a beautiful future in digitization. "Large data, which is largely unavailable after the adoption of the regulation on the protection of personal data, can be fully used. We have found a way to circumvent anonymisation, thanks to which we lose a lot of valuable data and invent synthetic data "- he explains. Any organization that wants to process the necessary data in a company can do it using synthetic data and software that is already available. They use it now not only in the medical and automotive sectors, but also in advertising because they can predict consumer behavior using synthetic data. Synthetic data is anonymous and suitable for large data and regulations. We can use this data, which is not directly related to any person, adds Ebert. Austrians did not start with digitization with a zero point. They did not detect hot water. Inspiration was taken from Barcelona, ​​where the stigmas began.

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